Mama Ride
Mama Ride
Find answers to your questions or get in touch with our support team
Learn how to book, modify, or cancel your rides
Payment methods, receipts, and billing questions
Safety features, emergency contacts, and security
Information for drivers and driver applications
Account settings, app issues, and profile management
Coverage areas, expansion plans, and availability
Once your ride is confirmed, you'll receive real-time tracking information. You can see your driver's location and estimated arrival time in the app or via SMS updates.
If your driver is running late, you'll receive automatic notifications. You can also contact the driver directly through the app or call our support line for assistance.
You can change your pickup location before the driver arrives by opening your active ride and selecting "Change Pickup Location" or by calling our support team.
Contact our support team immediately with your ride details. We'll help you connect with your driver to retrieve your lost items. Most items are recovered within 24 hours.
Your safety is our priority. Use the SOS button in the app during emergencies, or contact our 24/7 safety line. All reports are taken seriously and investigated promptly.
Yes! You can schedule rides up to 7 days in advance. Simply select your preferred date and time when booking, and we'll confirm your driver 30 minutes before pickup.
You can cancel your ride through the app or by calling support. Cancellations made within 5 minutes of booking are free. After that, standard cancellation fees may apply.
Go to your account settings in the app and select "Payment Methods." You can add, remove, or set a default payment method. Changes take effect immediately.
Can't find what you're looking for? Send us a detailed message and we'll get back to you within 2 hours.
If you're in immediate danger or experiencing a safety emergency during your ride, call our emergency hotline or use the SOS button in the app.