Account & Data Deletion

You can permanently delete your MamaRide account at any time. Deleting your account erases your personal data from our systems (subject to legal retention requirements) and disables access to the app.

Step-by-step (with screenshots)

Step 1. Open the Account tab on the bottom navigation.

Account & Security screen with delete option — **Step 2.** Tap *Account & Security*, then select *Delete Account*.

Delete confirmation modal — **Step 3.** Review the warning, then tap *Yes, Delete* to confirm. This action is **permanent**.

Tip: If you only need a break, choose Deactivate Account instead. You can reactivate later by signing back in.

What gets deleted

Profile data (name, email/phone, profile photo), saved addresses, preferences.
Access tokens and device sessions.
Ride history and payments are removed unless we must retain certain financial records for up to 3 years to comply with law and prevent fraud.

After deletion

You will be signed out and can no longer use the account.
Residual backups may persist for a short period but are automatically purged on rotation.
We may retain anonymized analytics that cannot identify you.

Need help or want to delete by email?

Contact our Data Protection Officer:

Email: privacy@mamaride.co.ke

Phone: +254 700 123 456

Compliance

Processing of deletion requests complies with the Kenya Data Protection Act (2019), the African Union Convention on Cyber Security & Personal Data Protection (Malabo Convention), and Google Play Data Safety requirements.